Question 1

What should I expect when I contact the office for an initial appointment?

Accepted Answer

Heather will personally speak with you to gather information to understand how we can assist. You may request a specific therapist, or Heather will recommend one based on your needs. If you reach out via email or the online contact form, you'll receive a follow-up to arrange a phone conversation.

Question 2

Do you accept insurance?

Accepted Answer

Better Being Main Line does not accept insurance. This approach allows us to offer greater appointment flexibility and enhanced privacy, ensuring we work directly for you without insurance company involvement.

Question 3

Can I submit receipts for reimbursement?

Accepted Answer

Some insurance plans offer reimbursement for out-of-network providers or may count session costs toward your deductible. We recommend contacting your insurance provider to understand your specific benefits. We're happy to provide detailed receipts with all necessary information for reimbursement purposes and can accept most HSA cards.

Question 4

What are your available appointment hours?

Accepted Answer

Our boutique style allows us to offer a range of flexible appointment times. Each therapist's schedule varies, but overall, we offer hours throughout the day and evening on Mondays through Fridays, and daytime appointments on weekends.

Question 5

Do you offer teletherapy services?

Accepted Answer

Yes, some therapists provide teletherapy sessions for adults in Pennsylvania via a HIPAA-compliant web service. These sessions are typically available after an initial in-person assessment and at the therapist's discretion. Clients need a confidential space, web camera, and stable internet connection.

Question 6

What can I expect during my first session?

Accepted Answer

After booking your first session, you'll receive a link to our Simple Practice Portal to complete intake paperwork at least 24 hours before your appointment. During the initial session, your therapist will discuss your reasons for seeking therapy and gather background information to understand your concerns better. The first few sessions typically involve assessing the presenting problem and exploring your history.

Question 7

How can I make the most of my first appointment?

Accepted Answer

Reflect on questions like: 'What made you decide to seek services?' and 'What do you want to achieve in therapy?' Identifying your top three concerns can be helpful. If these questions are challenging to answer, don't worry; we can collaboratively explore them during sessions.

Frequently Asked Questions